Implement
Money and Time Saving Strategies, Take Two
The
Challenge:
"A user is complaining about delays but there seems to be no corresponding system issues. This makes it hard to repair the problem."
The
Solution:
The user may be experiencing substantial delays because their application program is trying to access an object that is in use by another job. It feels like a delay to the user, but in fact, they are locked out. It is very difficult to diagnose lock wait status. So for this problem, QSystem Monitor (QSM) has a dedicated monitor to supply the average lock wait time per transaction for interactive users. If average times are exceeded, QSM immediately alerts managers, pre-empting complaints to the help desk.
