CCSS : Downloads : CCSS - Message Management White Paper Request Form


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CCSS - Message Management White Paper Request Form
* = Required field

The Message Management White Paper will be emailed to you within minutes of filling out the following request form.

PRIVACY STATEMENT
Privacy is important to CCSS, the information collected here will not be used beyond the means of this request.

* Name:
* Title:
* Company Name:
* Email:
*Work Phone:
*Country:

1. Does your IT staff provide support to remote locations/sites?
	No - we support only a single site/location. Yes - all locations are in the same time zone Yes - locations in various time zones.
2. How frequently are you required to provide performance metrics to your executive staff or customers?
	Weekly Monthly Quarterly Annually We do not provide reporting metrics
3. Do you have any MBO or incentive programs tied to your IT performance metrics?
	Yes No
4. Does your business involve providing SLA commitments to your customers?
	Yes No
5. Do you have any SLA commitments "with teeth", i.e. financial penalties for performance dips?
	Yes No
6. Do you currently support any LPAR AS/400 or iSeries systems?
	Yes, all AS/400 and iSeries boxes are partitioned Yes, some of our AS/400 and iSeries boxes are partitioned No, none of our systems are partitioned
7. Over the past fiscal year, how has your IT staff size changed?
	We added staff We lost staff due to restructuring, downsizing or outsourcing There has been no change
8. Over your past fiscal year, how has your IT budget changed?
	It increased It decreased There has been no change
9. Please indicate the number of iSeries servers at your location?
	1-5 6- 11 11-20 21 or more
10. Are you currently looking for a solution to a performance or system availability problem?
	Yes No
11. Would you like us to send you information on our performance management solution?
	Yes No
12. Are you already using a performance management solution? If so which tool?

13. Are you looking to replace your existing performance or system availability tool? If so, why?