Message Management

Centralised visibility means centralised control.

• Create a central view of all system messages with centralised message management from one console.
• Extensive message filtering of all system messages. Filter repetitive messages, automatically answer others, escalate priority of important messages and notify operators of problems.
• Speech software and colour-coded messages make for a high degree of visibility and warning to ensure an important message is never missed.
• Automated responses via user defined rules.
• Maximise security through user defined authorisation lists, dictating the viewing and answering capabilities of individual users or groups of users.
• Change informational messages into inquiry messages, forcing the requirement for the messages to be answered prior to being removed from the console.
• Full audit trail of all messages and replies to messages, for easy audits.
• Add your own notes to messages in order to ensure that the message is handled correctly. Message notes within QMessage Monitor also support URL’s.
• Monitor for looping jobs; be alerted in real-time should a message be received a pre-defined number of times within a certain timescale. QMessage Monitor has the ability to optionally put the job on hold whilst you investigate.

Escalation Procedures

Being kept informed means instant problem resolution

• Escalate unanswered messages to authorised users or chain of users.
• Alerts sent via email, pager, or mobile phone.
• Option to perform a step within an escalation procedure a nominated number of times prior to moving onto the next step.
• Run commands or programs from within an escalation procedure.
• Ensure availability of support staff via full calendar processing capabilities within QMessage Monitor i.e. shift patterns and holiday time.
• Escalate messages to an enterprise management console via SNMP.
• Support Groups can be used to ensure escalation to multiple users if necessary.

Event Monitoring

Ensure crucial jobs run as expected

• Monitor for events that are expected to start or finish by a particular time, e.g. end-of-day jobs.
• Receive real-time alerts of expected events that have failed to start or finish by a particular time.
• Escalate events in accordance with its importance.
• Full history log of specified events that have or have not occurred.

Security Monitoring

Ensure your system i is never breached

• Monitor the Audit Journal for real-time security breach messages.
• Two way FTP command monitoring.
• Standard QMM filtering and escalation applies to Audit Journal monitoring.
• Choose which Audit Journal entries you wish to monitor for.
• Meet strict internal auditing standards and external legal obligations such as Sarbanes-Oxley, using the full history archiving functionality.